GECOS Software Implementation

Press Release: GECOS Software Implementation

Galbraith Laboratories Announces Implementation of New Order Management Software

A commitment to enhancing internal resources is a commitment to enhancing customer service.

KNOXVILLE, TN – In a continuing commitment to enhance internal resources, Galbraith Laboratories announces the implementation of GECOS (Galbraith Enterprise Client Order System).  GECOS was developed internally at Galbraith to replace a legacy customer management system.

Beginning on the day of implementation, customers will receive automated emails from GECOS notifying them that their samples were received.  During the course of the analysis, GECOS will notify clients of progress and expected reporting dates.  Since GECOS is an integrated system of customer records, orders and accounting, the software will enhance order accuracy and fulfillment.

When asked how this change will affect Galbraith’s customers, Darryl Hendricks, Director of Technical Services responded “Implementation of GECOS will immediately improve communication with our clients and the accuracy of order completion.”

For additional information, please call 1-877-449-8797 toll free in the U.S. or 1-865-546-1335 for international callers, or email labinfo@galbraith.com. Visit the Galbraith Laboratories website at www.galbraith.com.

About Galbraith Laboratories

Galbraith Laboratories is an independent contract analytical testing laboratory with extensive expertise in analytical chemistry. Since 1950, we have served a wide range of industries and analyze an even wider range of sample types. Galbraith offers a depth and breadth of technical, regulatory and industry-specific expertise, state-of-the-art instrumentation, and excellent customer service. In addition to ISO 17025-2005 accreditation, we are a GLP/cGMP laboratory and FDA registered. Services include: elemental analysis, trace analysis, a full metals testing program, physical property testing, pharmaceutical testing, environmental testing, industrial testing, organics, inorganics, wet chemistry, assays and more.

Contact: Jason Williams

Tel.: 1-865-546-1335

Email: jasonwilliams@galbraith.com